Responsible Gaming — Your Wellbeing Comes First at 35bp
Gambling at 35bp is designed to be entertaining, fair, and safe. This page explains the tools, resources, and guidelines available to every player in Bangladesh who wants to stay in control of their gaming habits.
Gaming Should Always Stay Fun
At 35bp, we believe that online gaming is a form of entertainment — nothing more and nothing less. It works best when players approach it with clear limits, realistic expectations, and a healthy perspective. We have built a set of practical tools and safeguards directly into the platform so that maintaining control is straightforward and accessible for every player across Bangladesh, whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else.
Responsible gaming is not just a regulatory checkbox for 35bp. It is a genuine part of how we operate. We train our support team to recognise signs of problem gambling, monitor account activity for at-risk patterns, and make it easy for any player to request intervention at any time — with no questions asked and no waiting period.
If you feel that gambling is negatively affecting your finances, relationships, or mental health, please contact our support team immediately at [email protected]. Our team is available around the clock to assist you with setting limits or activating a self-exclusion. You can also visit our FAQ for quick answers to common questions.
Six Ways 35bp Keeps You in Control
Every tool listed below is available free of charge to all registered 35bp players. Contact our support team at any time to activate any of these protections on your account.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, 35bp will automatically block any further deposits for that period. Limits take effect immediately when reduced and require a 7-day cooling-off period before they can be increased, giving you time to reflect before raising your spending ceiling.
Choose how long each individual gaming session lasts before the platform prompts you to take a break. Options range from 30 minutes to several hours. When your session limit is reached, you will receive a clear on-screen notification and the platform will log you out automatically if you do not respond within 60 seconds.
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is locked and you cannot log in or make deposits. Marketing communications are also paused. When the period expires, you can choose to extend it further or resume normal access.
If you feel you need a longer break, you can self-exclude from the 35bp platform for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended, all marketing is stopped, and you will not be able to create a new account. Contact [email protected] to activate self-exclusion at any time.
In addition to deposit limits, you can set a maximum loss threshold over a chosen period. When your net losses reach the limit you have set, your account will restrict further wagers until the period resets. This tool is particularly useful for players who want a hard boundary on how much they can lose in any given timeframe.
Enable periodic reality check notifications that appear on screen at regular intervals — every 30, 60, or 90 minutes — showing how long you have been playing and how your balance has changed during the session. These gentle prompts are designed to keep you grounded and aware of your activity without disrupting your enjoyment unnecessarily.
How to Activate Responsible Gaming Tools
All player protection tools are accessible directly through your 35bp account settings or via our support team. Here is how to get started:
Visit the 35bp Login page and sign in with your registered mobile number and password. Make sure you are on the official 35bp.io domain before entering any credentials.
Navigate to your profile and open the "Responsible Gaming" section within Account Settings. All six protection tools are listed there with clear toggle controls and configuration options.
Select the tool you want to activate and enter your chosen values — for example, a daily deposit limit of ৳5,000 or a weekly session time cap of 10 hours. Confirm your selection and it takes effect immediately.
If you cannot access your account settings or prefer to speak with a team member, contact us at [email protected]. Our support staff are trained in responsible gaming and will activate any requested tool on your behalf without delay.
Are You Gambling Responsibly?
Answer the following questions honestly. If you find yourself agreeing with several of these statements, we strongly encourage you to use one of the tools above or reach out to our support team.
Do you spend more money on gambling than you originally intended, and find it difficult to stop once you have started?
Have you ever borrowed money, sold possessions, or gone without essentials in order to fund gambling activity?
Do you feel restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling?
Have you tried to hide your gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere?
Do you find yourself chasing losses — placing more bets to try to win back money you have already lost?
Has gambling caused significant problems in your relationships, work performance, studies, or mental wellbeing?
If you answered yes to two or more of the above questions, please contact our support team or consider activating a self-exclusion. You are not alone, and help is available.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the following warning signs — in yourself or in someone you know — is the first step toward getting help.
Preoccupation with gambling — Constantly thinking about past gambling experiences, planning the next session, or thinking of ways to obtain more money to gamble with.
Escalating stakes — Needing to bet larger and larger amounts in order to feel the same level of excitement or satisfaction from gambling.
Failed attempts to cut back — Making repeated unsuccessful efforts to control, reduce, or stop gambling despite a genuine desire to do so.
Gambling to escape — Using gambling as a primary way to escape problems, stress, anxiety, or difficult emotions rather than addressing them directly.
Lying and concealment — Being dishonest with family members, friends, or employers about the extent of gambling activity or the amounts of money involved.
Financial distress — Relying on others for money to relieve financial problems caused by gambling, or using money intended for essentials such as rent, food, or school fees to place bets.
Chasing losses — Immediately returning to gambling after a losing session with the intention of winning back what was lost, often resulting in further losses.
Neglecting responsibilities — Missing work, ignoring family obligations, or abandoning hobbies and social activities in favour of gambling sessions.
Mood dependency — Experiencing strong mood swings tied to gambling outcomes — euphoric after a win, deeply distressed or aggressive after a loss.
Get Help — We Are Here for You
If gambling is causing you or someone close to you financial, emotional, or social harm, please reach out to our dedicated support team immediately. We will listen without judgment and help you activate the right protection tools for your situation — whether that is a deposit limit, a cooling-off period, or a full self-exclusion.
Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Response times are typically under 1 hour during Bangladesh Standard Time (BST, UTC+6) business hours.
Please use the subject line "Responsible Gaming Request" for fastest routing to our trained team. Do not share your account password or OTP in any email.
Enjoy the Platform — Within Your Own Limits
35bp offers cricket betting, live dealer games, slots, and instant BDT payouts via bKash and Nagad — all designed for responsible entertainment for players aged 21 and above.